Everything you need to know about how we handle payments at Gitardor Travel Hub — accepted methods, timing, refund terms, and what to do if something goes wrong.
Before anything else, it is important to be completely clear about what Gitardor Travel Hub does — and does not do. Your payment covers research, advisory, and document support. It does not cover visa processing of any kind.
Gitardor Travel Hub is a private research and document advisory service only. We do not process visa applications, represent clients before any embassy, consulate, immigration authority, or educational institution, and we have absolutely no influence over visa or admission decisions. Payments made to us are for research, guidance, and document support — not for any guaranteed travel outcome.
When you pay Gitardor Travel Hub, you are paying for one or more of the following:
We accept multiple payment channels to make it as convenient as possible for clients across Nigeria and the diaspora.
If you pay via bank transfer, your service will not be activated until your payment receipt has been received and confirmed by our team. Please email your receipt to travel@gitardor.com with your full name and the service you are requesting. Confirmation typically takes 2–4 business hours.
All prices are in Nigerian Naira (₦). Payments are per case — not recurring subscriptions. You pay once and we work on your specific situation.
| Plan | Price | What's Included |
|---|---|---|
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You can upgrade to a higher plan at any point during your active case. You only pay the difference between your current plan and the higher one, not the full price again. Contact your consultant or email us to request an upgrade.
All paid services at Gitardor Travel Hub are prepaid. Work does not begin until payment has been received and confirmed. This is a firm policy with no exceptions.
We do not begin research, document work, or any other paid service without confirmed payment. We understand that circumstances vary — if you need to discuss payment arrangements, please reach out to us before submitting your service request.
We take the quality of our work seriously. Our refund policy reflects that commitment while being fair to both parties.
Email travel@gitardor.com with your name, the service you paid for, your payment date, and a brief explanation of your request. We respond to all refund enquiries within 2 business days. Approved refunds are processed within 5–7 business days via the original payment method.
We handle all disputes with the same integrity we apply to our service. If something has gone wrong with your payment or our service, this is how we resolve it.
Step 1 — Contact us directly first. Before raising a dispute with your bank or payment provider, please email us at travel@gitardor.com with your concern. Most issues are resolved quickly and directly, and we prefer to handle them this way.
Step 2 — We investigate and respond. We will investigate the issue and respond within 2 business days with a resolution or a clear explanation of what happened.
Step 3 — Chargeback as a last resort. If you initiate a chargeback with your bank or card provider without first contacting us and giving us a reasonable opportunity to resolve the issue, we reserve the right to challenge the chargeback and document the services rendered. Chargebacks initiated in bad faith — where services have clearly been delivered — will be contested.
Our commitment: We are a small, integrity-led team. If we have made an error, we will own it and make it right. We ask for the same good faith from our clients.
If a payment link has been issued and not acted upon within 48 hours, the service request will be moved to "pending" status. Your consultant will send one follow-up reminder via the dashboard.
If no payment is received within 7 days of a payment link being issued, the service request will be closed automatically. You are welcome to submit a new request at any time, but your case will restart from the beginning.
For corporate clients or those with special payment circumstances, we are happy to discuss extended timelines — but this must be agreed before the request is submitted.
All prices displayed on this website and communicated by our team are in Nigerian Naira (₦). This is the only currency we invoice in.
If you are paying from outside Nigeria — for example, using a foreign card via Flutterwave — your bank or card provider may apply a foreign exchange conversion. Any conversion fees, international transaction charges, or exchange rate differences are the client's responsibility and are not refundable by Gitardor Travel Hub.
Flutterwave may apply a small processing fee on card transactions. This is Flutterwave's fee and is separate from our service fee. Where applicable, this will be clearly displayed at checkout before you confirm payment.
Prices may be updated from time to time. The price confirmed in your dashboard at the time of your payment request is the price that applies to your case — regardless of any subsequent changes to our published pricing.
If you have any question about a payment, invoice, refund, or anything covered in this policy, we are available and will respond promptly.
Contact our billing team at travel@gitardor.com — please include your full name, the service you purchased, your payment date, and a description of your question or concern. We respond to all billing enquiries within 2 business days, and most are resolved same day.
You can also reach us via the support section of your client dashboard if you have already created an account.
Gitardor Travel Hub reserves the right to update this payment policy at any time. The effective date at the top of this page will reflect the most recent revision. Continued use of our services after any update constitutes acceptance of the revised policy. We will communicate material changes via the dashboard and email where applicable.